WowZone Marketplace strives to serve as an innovative and safe environment for both vendors and buyers to share and try new ideas risk-free!
WowZone Marketplace Media Support Team
'We are always on your side!'
Guaranteed Delivery: Vendors will ship/deliver within the estimated delivery time-frame stated based on the shipping option(s) you selected.
* Note it is the customer’s responsibility to respond to delivery notices and coordinate redeliveries or pickup packages accordingly. Unclaimed packages returned to the vendor are not eligible for coverage.
Open Communication: WowZone Marketplace serves as a mediator for all purchases through our site. We will ensure the Vendor responds to your inquiries through our platform email in a timely manner.
If the dispute can't be resolved, WowZone support will step in and make a fair decision for all parties.
Replacements & Returns/Refunds Policy:
WowZone Marketplace enforces and guarantees a Buyer’s Protection policy for all purchases within 15 days upon receiving your package that ensures coverage for damages, vendor/courier mishandling or broken/non-functional items due to original manufacturing defects
The following circumstances are covered for a replacement/refund:
- Damages due to packaging/mishandling
- Lost items/misdeliveries (as shown in tracking/misdeliveries due to customer error may not be covered)
- Manufacturing Defects
- Malfunctional Items (if the device is an electronic product)
You may also be eligible for a manufacturer's warranty coverage after this. Relevant photos/videos documenting the case may be required by the Vendor. Replacements for damaged items will not require returns if a photo of the damaged item is submitted to the support team, which is then forwarded to the vendor.
As per e-Commerce Industry Standards, Vendors are obligated to provide return/exchange labels or solutions for the following product categories/types:
- Machinery Parts
- Apparel related wearables(style preferences/sizing issues)
- Accessories (with custom-sizing)
- Custom-made products or items received in the wrong color (SKUs), unless an agreement is arranged otherwise
- Add-on accessories (replacement cords, adapters etc)
You are entitled to return, exchange or request a refund for any items of this nature (apparel/wearables, wearable gadgets, accessories, custom mades) within 30 days. Items not in the above categories, may not be returnable.
You are also fully covered for any items ordered that are lost-in-transit as well as partial coverage for late deliveries not shipped/received for more than 14 days after the promised delivery time-frame for the shipping method selected.
* Returns due to ineligible or incomplete addresses and/or buyer’s inaction to receive or pickup the package is not eligible for coverage.
If more than 30 days have gone by since receiving your purchase, vendors are not obligated to offer you a refund or exchange. (Unless otherwise alternative solutions are arranged between you and the Vendor through the Marketplace platform).
Unfortunately, Digital Products will not be refundable as information/downloads cannot be enforced/returned and are protected by DMCA laws to prevent copyright and IP Theft. Products with free Digital Attachments with a certain value may also be non-refundable based on purchase conditions. Digital Products may be deducted from refunded products/cancellations with digital downloads.
This applies to items that are specifically custom made for you (i.e custom accessories, apparel related items.). Enforceable policy lasts 30 days upon receiving your item should you feel the item was not made to your specifications. If 30 days have gone by since receiving your item, vendors are not obligated to offer you a refund or exchange. (Unless otherwise alternative solutions are arranged between you and the Vendor).
To be eligible for a return, your item must be unused and in the original condition that you received it. It must also be in the original packaging.
For all Return/Refund requests, we would kindly ask you to document the defect issue or problem via photo or video to help us with your case and for enforcing better Vendor quality control.
If no evidence/insufficient evidence is submitted, Vendors are not obligated to further escalate your case or follow through with your request.
Additional non-returnable items:
Downloadable software products
*Items listed on promotion or sale might not be covered depending on vendor.
To complete your return, we require a proof of purchase (order number, confirmation SMS, name/billing or confirmation email).
Please do not send your purchase back to the manufacturer until you've contacted us.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
You must inform the Support Team of any cancellations within same day upon placing an order. Cancellations are not guaranteed to be processed if the item has already been packed/label created or ready to ship/sent out.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that the appropriate parties have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again.
Following that, contact your credit card company, it may take some time before your refund is officially posted.
Afterwards, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Only defective and damaged items are covered by WowZone Marketplace Protection. If you need to exchange it for the same item, send us an email at email@example.com for arrangements with the vendor.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
To return your product, please contact us beforehand to discuss the issue. If approved by the Vendor, the Vendor will be in direct contact with you to make shipment arrangements. Shipping labels are only available for locally sourced products (within a state, province, jurisdiction) and may not be available for International Parcels.
In cases where return labels are not available, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that the vendor will receive your returned item, and your tracking number is the best evidence we have to process your claim.