Q: How do I submit a Gadget Idea?
A: Found a Gadget that has the 'WOW' factor?
Simply send us an email at email@example.com, or use the contact us page. Be sure to include 'Gadget Idea Request' as a header so the team knows where to direct your email to!
Q: How do I get featured?
A. Let us know if you want your products to get featured! Hit us an email at firstname.lastname@example.org, or simply contact us via any of our social media platforms! Be sure to include how your gadget/product does, what's unique about it and what the 'WOW' factor is!
Q: My idea got featured, how do I join the WowZone Marketplace?
Q: If I bought something, how do I check order status?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our Vendors/or fulfillment warehouses will pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email or Social Media message of your preference. You will receive automated updates then after. To get your tracking number, simply send us a message through Facebook or email us at Team@wowzonegadgets.com and we will have it sent to you.
If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Shipping times depends on the Vendor of your item, as well as the shipping option you select. As a rough estimate for economic shipping, allow up to a week for your order to processed, and an additional 3 days to be shipped out (priority processing available). Vendors may use fulfillment centers located around the world (local options also available depending on the vendor).
|Shipping Options||Average Delivery Time|
|Economic Tracked Parcel||
2-4 weeks (average)
2-4 weeks (average)
|FedEx Global Express||3-7 days (Worldwide)|
|DHL Express||2-5 days (Worldwide)|
* Shipping times above are estimates based on average. Actual shipping times may be quicker or slower depending on circumstances.
Q: Why does Economic Shipping take longer?
A: A lot of kickstart gadgets are exclusive, vendors have just began the manufacturing process and prices are significantly lower than market offers, since most shipments are direct from the manufacturing warehouse to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible. If you need your item as soon as possible, we suggest selecting DHL or FedEx Express shipping options where available.
Q: I ordered two products, but only received one so far... what's happening?
A: Since we have a large assortment of products from different vendors that are not stored in the same warehouse, some products will get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: Yes! All our market place vendors ship worldwide unless otherwise stated!
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order a Featured Gadget that I like?
A: Simply find the product you'd want and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Quality Guarantees
A: Our team here at WowZone regularly tests new gadgets before they hit our marketplace.
Our Marketplace Gadget team is strickly enforces quality of vendors we work for, If something isn't to your liking, it isn't to our liking either! We are on your side!
If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best consumer experience. You can simply contact us and we'll get it addressed!
Be sure to leave your feedback to help the creators or new gadget entrepreneurs to improve their design/products!
Q: How can I get in contact with you?
A: Simply use Contact Us form or Send us an email! We also have an active Social Media support team ready to help!
Visit our Facebook Page to open up a chat with us on FaceBook Messenger, or send us an email at email@example.com with any questions or concern that you have. If you are located near any of our Canadian based or Australian based offices, feel free to visit us or give us a call!
Marketplace Contact: Our WowZone Gadget Marketplace email support also offers a quick and easy way to connect with vendors to answer more detailed purchase related questions. Feel free to send us an email regarding your purchase related inquiries, and we will connect you with the vendor to address your concerns as quickly as possible!
Q: Do you enforce Returns/Refund Policies?
A: Absolutely! We always try to take the customer's side, and enforce a strict returns/refund policy for all Vendors who work with us on our marketplace!
Visit our consumer quality assurance and refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.